Refund policy

Warranty & Returns Policy

Limited Warranty. E-cigarette kits are made up of multiple components, each with its own warranty terms.

E-cigarette kits and devices (that use external batteries) have a finite lifespan depending on usage and come with a 30-day warranty from the date of purchase. This warranty is void if the unit has been damaged due to mishandling or tampering.

Batteries and mods also have a 30-day warranty from the date of purchase, subject to the same conditions above.

Clearomisers, atomisers (coils or heads), pods, and tanks are consumable items and are not covered under warranty. However, if they are found to be faulty on arrival and we are notified within 7 days of receipt, we may replace or refund them at our discretion. Some tank parts will naturally wear out over time and must be regularly maintained or replaced to keep the product working correctly. Coils, replacement pods, and tanks have a variable lifespan of around 2–14 days depending on liquid, power, and usage.

E-liquids are non-returnable and not covered under warranty unless there is a manufacturing fault or a shipping error on our part.

We reserve the right to update our warranty conditions at any time and to refuse returns that do not meet these requirements. Warranties cover manufacturing faults only and are not guarantees.

Warranty Exceptions

Warranties will not apply in cases of:

Fair wear and tear

Wilful damage, abnormal storage or working conditions, accident, or negligence by you or a third party

Failure to follow the manufacturer’s instructions

Failure to maintain the product, including regular cleaning of components and connectors

Any alterations or repairs carried out by you or an unauthorised third party

Your legal rights for faulty or misdescribed products remain unaffected.

Defective or Damaged Goods

If a product arrives defective, damaged, not as described, or with missing items, you must inform our Customer Service team within 48 hours of receipt by emailing admin@liquidmistltd.co.uk. Claims made after this time will not be accepted. Please keep the goods, as we may require batch numbers, photographs, or the return of the item.

Once received, defective goods will be tested and inspected. If found faulty, we will offer a refund or replacement within 30 days of purchase. Refunds will be processed via the original payment method. If the product is unavailable, we will refund you (excluding postage) or offer an alternative.

If goods are not defective or are damaged through misuse, accidental damage, or normal wear and tear, no replacement or credit will be issued, and return costs will be your responsibility.

We may ask for additional details or provide usage recommendations to help reduce unnecessary returns.

Cancellations

You may cancel your order within 14 days of receiving the goods by contacting our Customer Service team via admin@liquidmistltd.co.uk.

The right to cancel under the Consumer Contracts Regulations does not apply to:

Perishable goods

Sealed items unsuitable for return due to health or hygiene reasons, once opened

You must return goods (unless defective) at your own expense, unused, unopened, and in the original packaging within 14 days of receipt.

Oral-based products such as e-cigarettes, clearomisers, atomisers, pods, and tanks cannot be returned once used, unless defective. E-liquids are classed as perishable and cannot be returned unless faulty. Refunds may be reduced to reflect any loss in value caused by handling.

Returns & Refunds

Always contact our Customer Service team at admin@liquidmistltd.co.uk before returning goods.

We are not responsible for items that get lost or damaged in transit. We recommend sending returns via a recorded delivery method, fully insured for the full value of goods, ensuring correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession.

Returns must be received within 10 working days of contacting us. If not returned in this timeframe, we may not accept them.

Once received, items will be tested to confirm any faults. Please allow up to 5 working days for inspection and the dispatch of a replacement or issue of credit.

Send all returns, along with your full name, order number and reason for return, to the address below:

300 Ashby High Street
Scunthorpe
DN16 2RX